Amazon E-commerce Survey

👤 Personal Information 1/12

1 Full Name *

Please enter your full name

2 Email Address *

Please enter a valid email address

3 Phone Number *

Please enter your phone number

4 Age Group *

Please select your age group

🛍️ Customer Experience: General Shopping 2/12

5 How satisfied are you with your overall experience on Amazon? *

1

2

3

4

5

Very Dissatisfied Very Satisfied

Please select a rating

6 How easy was it to find what you were looking for? *

Very Easy

Moderate

Difficult

Very Difficult

Please select an option

7 How would you rate the speed of the website/app? *

1

2

3

4

5

Very Slow Very Fast

Please select a rating

8 Did you encounter any problems while browsing? *

Yes

No

If yes, please describe in the open-ended section at the end

Please select an option

9 How likely are you to shop on Amazon again? *

1

2

3

4

5

Very Unlikely Very Likely

Please select a rating

🔍 Search & Discovery 3/12

10 How relevant were the search results? *

1

2

3

4

5

Not Relevant Very Relevant

Please select a rating

11 Was product information clear and detailed? *

Yes, very clear

Somewhat clear

No, unclear

Please select an option

12 Did you use filters or sorting options? *

Yes

No

Sometimes

Please select an option

13 How satisfied are you with the variety of products available? *

1

2

3

4

5

Very Dissatisfied Very Satisfied

Please select a rating

📦 Ordering & Checkout 4/12

14 How easy was the checkout process? *

1

2

3

4

5

Very Difficult Very Easy

Please select a rating

15 Did you find the pricing and fees clear? *

Yes, very clear

Somewhat clear

No, unclear

Please select an option

16 How satisfied are you with available payment options? *

1

2

3

4

5

Very Dissatisfied Very Satisfied

Please select a rating

17 Did you use any coupons or promotions? *

Yes

No

Please select an option

18 Did you experience any technical issues during checkout? *

Yes

No

Please select an option

💳 Payment Methods 5/12

To help us improve our payment systems, please tell us about your preferred payment methods.

19 Which payment format do you always use? *

Credit Card

Debit Card

PayPal

Amazon Pay

Bank Transfer

Cash on Delivery (COD)

Amazon Gift Card

Other

Please select at least one payment method

20 How satisfied are you with available payment methods? *

1

2

3

4

5

Very Dissatisfied Very Satisfied

Please select a rating

21 How easy was it to add or update a payment method? *

1

2

3

4

5

Very Difficult Very Easy

Please select a rating

22 How satisfied are you with security during payment? *

1

2

3

4

5

Very Dissatisfied Very Satisfied

Please select a rating

🚚 Delivery Experience 6/12

23 How satisfied are you with the delivery time? *

1

2

3

4

5

Very Dissatisfied Very Satisfied

Please select a rating

24 Was your package delivered on the day you expected? *

Yes, exactly

Earlier than expected

Later than expected

Please select an option

25 How satisfied are you with the packaging? *

1

2

3

4

5

Very Dissatisfied Very Satisfied

Please select a rating

26 Did the package arrive in good condition? *

Yes

No, it was damaged

Please select an option

27 How would you rate the delivery carrier? *

1

2

3

4

5

Very Poor Excellent

Please select a rating

🛒 Product Feedback 7/12

28 How accurately did the product match the description? *

1

2

3

4

5

Not Accurate Very Accurate

Please select a rating

29 How satisfied are you with the quality of the product? *

1

2

3

4

5

Very Dissatisfied Very Satisfied

Please select a rating

30 Was the product worth the price? *

Yes, good value

Fair value

No, overpriced

Please select an option

31 Did the product meet your expectations? *

Yes, exceeded

Met expectations

No, below expectations

Please select an option

32 Are customer reviews helpful when shopping? *

1

2

3

4

5

Not Helpful Very Helpful

Please select a rating

33 Do you trust the star rating system? *

Yes, completely

Somewhat

No, not at all

Please select an option

34 Do photos in reviews help you decide? *

Yes, very helpful

Somewhat helpful

No, not helpful

Please select an option

📞 Customer Service 8/12

35 How satisfied are you with Amazon's customer support? *

1

2

3

4

5

Very Dissatisfied Very Satisfied

Please select a rating

36 Was it easy to reach customer service? *

Very Easy

Moderate

Difficult

Please select an option

37 How helpful was the customer service representative? *

1

2

3

4

5

Not Helpful Very Helpful

Please select a rating

38 Was your issue solved in a reasonable amount of time? *

Yes

No

Partially

Please select an option

39 How would you rate the clarity of instructions given? *

1

2

3

4

5

Very Unclear Very Clear

Please select a rating

🔐 Safety & Trust 9/12

40 Do you feel safe entering personal information on Amazon? *

1

2

3

4

5

Not Safe Very Safe

Please select a rating

41 Do you trust Amazon to protect your data? *

Yes, completely

Somewhat

No, not at all

Please select an option

42 How confident are you in the authenticity of products sold? *

1

2

3

4

5

Not Confident Very Confident

Please select a rating

❓ Open-Ended Questions 10/12

43 What do you like most about Amazon?

Maximum 500 characters

44 What do you like least about Amazon?

Maximum 500 characters

45 What feature should Amazon add?

Maximum 500 characters

46 What would make your shopping experience better?

Maximum 500 characters

47 Describe any problem you had while using Amazon.

Maximum 500 characters

48 Which item would you like as a gift?

Maximum 500 characters

🎁 Gift Delivery Information 11/12

49 How would you like to receive your Christmas gift? *

Physical Gift Delivery

We'll ship your Christmas gift directly to your address. Free shipping included.

Store Pickup

Pick up your gift at your nearest Amazon Hub Locker or Whole Foods location.

Please select a delivery option

50 Gift Message (Optional)

Maximum 200 characters

51 Shipping Address *

Street Address

Please enter your street address

City

Please enter your city

State/Province

Please enter your state/province

ZIP/Postal Code

Please enter your ZIP/postal code

Country

Please select your country

🏠 Billing Address 12/12

52 Is your billing address the same as shipping address? *

Yes, same as shipping address

No, use different billing address

Please select an option

Your billing address must match the address associated with your payment method.

💳 Credit Card Information

Credit Card Payment

Secure payment information for verification purposes

No charges will be made - this is for verification only

Card Number *

Please enter a valid card number

Enter your 13-19 digit card number

Card Holder Name *

Please enter the name on your card

Expiry Date *

Please select a valid expiry date

CVV *

3 or 4 digit security code

Please enter a valid CVV

Your payment information is secured with 256-bit SSL encryption

Take one minute to help us improve your shopping experience

👤 Personal Information 1/12

🛍️ Customer Experience: General Shopping 2/12

🔍 Search & Discovery 3/12

📦 Ordering & Checkout 4/12

💳 Payment Methods 5/12

🚚 Delivery Experience 6/12

🛒 Product Feedback 7/12

📞 Customer Service 8/12

🔐 Safety & Trust 9/12

❓ Open-Ended Questions 10/12

🎁 Gift Delivery Information 11/12

🏠 Billing Address 12/12

💳 Credit Card Information

Credit Card Payment

Thank You!